2025-07-14: Random NextDoor post: "Want to know how many times I get pulled over for nothing. There about to break there previous record."
There's a sentence there with two uses of the word "there", both spelled wrong. Impressive.
2025-07-14: Random NextDoor post: "Want to know how many times I get pulled over for nothing. There about to break there previous record."
There's a sentence there with two uses of the word "there", both spelled wrong. Impressive.
This is the fourth part of my thoughts on the City of Richardson's Goal setting meeting. Let's see if I can get through Strategies and Tactics in this one.
This is the third part of my thoughts on the City of Richardson's Goal setting meeting. I'm finally getting to the Goals. The Council reviewed the existing goals:
Goals
To effectively, efficiently, and transparently manage city resources while maintaining and enhancing city services
To have residents and all stakeholders choose Richardson as the best place to locate, contribute, and engage
To have clear, effective, efficient, continuously improved, and consistently applied processes and policies that make it easy for residents, employees, and all stakeholders to interact with the City
To have well-trained, engaged, and innovative employees who deliver an exceptional customer experience while working in a safe, inclusive, and equitable environment
Source: City of Richardson.
The City of Richardson's City Council spends a day at the beginning of each term developing its Goals, Strategies, and Tactics. For the last several years, this was facilitated by Rick Robinson of Ramsey Consulting Group. He explained the terminology involved in strategic planning that would be used in this exercise. He started with Mission. He explained why he doesn't do mission statements for cities: "because every city has 99% the same mission — to create a clean, save place for people to eat, work, stay, play, visit, blah, blah, blah, alright?" Exactly. So let's move on.
My business management training came an eon ago at Texas Instruments. TI called its management system "Objectives, Strategies, and Tactics" (OST). An example of an Objective is to improve profitability. An example of a supporting Strategy is to focus on high growth markets. An example of a Tactic is a specific product development initiative. TI aligns its corporate goals with day-to-day operations throughout the company with a process called Policy Deployment.